Privacy Policy

Welcome to NewCampingGearUK (“we”, “our”, or “us”), your trusted specialist for Vango products and premium camping equipment. We are committed to protecting your privacy while providing you with quality gear for your outdoor adventures. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newcampinggearuk.com.

1. Information We Collect

To provide you with the best shopping experience for your camping needs, we collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateways) or PayPal information when you purchase Vango awnings, tents, or other camping gear.
• Order Information: Details about the Vango products and camping accessories you purchase.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your inquiries about our products via email or other channels.

2. How We Use Your Information

We use your information to enhance your camping gear shopping experience:

• Process your orders for Vango awnings, tents, and camping accessories
• Provide customer support for your outdoor equipment needs
• Improve our website and product offerings for camping enthusiasts
• Send order confirmations and shipping notifications
• Prevent fraud and ensure transaction security
• With your consent, send promotional offers about new camping gear
• Comply with legal obligations related to your purchases

3. Data Sharing and Disclosure

We value your trust as fellow outdoor enthusiasts and only share your information when necessary:

• Service Providers: We share data with payment processors (like PayPal), shipping carriers, and IT service providers to fulfill your camping gear orders.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.
• Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers across the UK and Europe (excluding select regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

Your camping adventures deserve secure preparation:

• We implement industry-standard security measures including SSL encryption for all transactions
• Payment details are processed through PCI-compliant systems
• Regular security audits of our systems
• Data is retained only as long as necessary for order processing, legal compliance, or with your consent

6. Your Rights

You have rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data under certain conditions
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for marketing communications

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience for camping equipment:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us improve our site and understand how customers browse our camping gear
• Marketing Cookies: Used with consent to show relevant ads for outdoor equipment

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

8. Children’s Privacy

Our camping gear is designed for family adventures, but our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as we expand our Vango product offerings or when regulations change. Significant changes will be notified through our website or email.

10. Contact Us

Thank you for trusting us with your camping gear needs. We’re as committed to protecting your privacy as we are to providing quality outdoor equipment for your adventures.